Shipping policy

📦 Shipping Policy – Nurtura

At Nurtura, we aim to deliver your order as quickly and smoothly as possible. Please review our shipping policy below.

1. Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed
  • Orders are not processed on weekends or public holidays
  • During high-demand periods, processing times may be slightly extended

Once your order has been processed, you will receive a confirmation notification.

2. Delivery Timeframes

Estimated delivery times (after dispatch):

  • Main cities: 2–5 business days
  • Outlying areas: 3–7 business days

Please note that these are estimates only and may vary depending on your location and the courier.

3. Shipping Fees

  • Shipping costs are calculated at checkout based on your location
  • Promotional offers (e.g., free shipping) may apply from time to time

All shipping fees are non-refundable, unless required by law.

4. Courier & Delivery

We use trusted third-party courier services to deliver your order.

  • Once your order has been dispatched, you will receive tracking details (where available)
  • Delivery will be made to the address provided at checkout

It is the customer’s responsibility to ensure that:

  • The delivery address is accurate and complete
  • Someone is available to receive the parcel

5. Delays

While we aim to meet all delivery estimates, delays may occur due to:

  • Courier issues
  • Weather conditions
  • High order volumes
  • Remote delivery locations

Nurtura is not responsible for delays caused by third-party couriers, but we will assist in tracking your order where possible.

6. Risk & Ownership

Risk in the goods passes to you upon delivery.

Nurtura is not liable for:

  • Loss or damage after delivery has been confirmed
  • Parcels left unattended at the delivery address

7. Failed Deliveries

If a delivery attempt is unsuccessful due to:

  • Incorrect address
  • No one available to receive the parcel

The package may be returned to us.

In such cases:

  • Re-delivery fees may apply
  • Original shipping fees are non-refundable

8. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

We will investigate and resolve the issue in line with applicable consumer protection laws.